Shipping & Returns
At Pikso Store, we aim to provide a smooth shopping experience from the moment you place your order to when your items arrive at your doorstep. Below are our shipping and return policies:
SHIPPING (CURBSIDE)
All freight shipments are delivered to the curb or end of the driveway. It is the customer's responsibility to transport the items beyond that point. Assembly, unpacking, and packaging removal services are not included. Please ensure someone is available to receive your order.
SHIPPING CHARGES
All Shipping is FREE.
PROCESSING TIME
- Orders in stock typically take up to 3 business days to be prepared for shipment.
- Due to high order volumes and warehouse safety precautions, processing may take 1-2 weeks.
- You will receive an email with tracking details once your order is ready for shipment.
RETURNS & REFUNDS
We offer returns for items within 30 days of delivery. Please ensure your return meets the following conditions:
- Items in New Condition with Original Packaging: A return shipping fee will be deducted from your refund.
- Items in New Condition without Original Packaging: A 35% restocking fee will apply, along with the return shipping fee.
- Damaged Returns: Items returned with damage due to improper packaging during return shipping are not eligible for a refund.
Refunds are processed within 7-10 business days after inspection.
For assistance, contact us at support@piksostore.com.
DELIVERY APPOINTMENTS
The delivery carrier will contact you 24-48 hours before your scheduled delivery. Deliveries are available Monday-Friday during business hours, with a 2 to 4-hour delivery window. Additional fees may apply for special delivery circumstances (narrow driveways, dead-end streets, island locations).
NON-REFUNDABLE / FINAL SALE ITEMS
Clearance, Final Sale, and Floor Samples are non-refundable and cannot be returned.
REPORTING DAMAGES
If your items arrive damaged, contact us within 3 days of delivery at support@piksostore.com. We will assist you with resolving any issues.
OPENED & UNOPENED ITEMS
- Opened Items: Must be returned in their original packaging to qualify for a refund. Return shipping costs apply.
- Unopened Items: Must be in new, unused condition. Items showing signs of use are not eligible for return.
Contact Form
Have any questions or need assistance?
Reach out to us through our Contact Us form, and our support team will be happy to help! We're here to ensure your shopping experience with Pikso Store is smooth and satisfying.