Shipping and Returns Policy

Shipping and Returns Policy

Last Updated: March 06, 2025

Pikso Store is committed to delivering your curated boho-chic furniture and decor efficiently. This Shipping and Returns Policy applies to all purchases made through our Site.

1. Shipping

Processing Time
Orders are processed within 3-5 business days. We then procure the item from our suppliers based on availability, which may extend fulfillment timelines.

Shipping Methods 
Suppliers ship via their chosen carriers (e.g., USPS, FedEx, UPS). Rates and estimates are provided at checkout based on your location and item size.  We try to use a “Free Shipping” policy on all the products we sell.  

Delivery: U.S.
Orders typically arrive within 7-14 business days after processing; international orders take 14-30 business days. Delays may occur due to supplier stock, customs, or holidays. Limited edition products and custom item may take longer.

Tracking 
We provide a tracking number once the supplier ships your order, emailed to you when available.

Lost Shipments 
Contact us within 30 days of shipment if your order doesn’t arrive. We’ll coordinate with the supplier for a replacement or refund, at our discretion.

2. Returns

Eligibility 
Non-custom items may be returned within 30 days of delivery if unused, in original condition, and with packaging. Custom pieces (e.g., bespoke wood furniture) are non-returnable unless defective.

Process 
Email support@piksostore.com with your order number and return reason. We’ll issue a Return Merchandise Authorization (RMA) and instructions. Returns without an RMA are not accepted.

Restocking fees
A 20% to 35% restocking fee applies to all non-defective returns to cover procurement and handling costs. This fee is deducted from your refund.

Shipping Costs 
You cover return shipping unless the item is defective or incorrect. Use a trackable method for returns.

Supplier Coordination
As we source from third parties, returns depend on supplier policies, but Pikso manages the process for you.

3. Exchanges

Eligibility
Non-custom items may be exchanged within 30 days of delivery for a different item of equal or lesser value, subject to availability. Items must be unused, in original condition, and with packaging. Custom pieces are not eligible for exchange unless defective.

Process
Email support@piksostore.com with your order number and desired exchange item. We’ll issue an RMA and instructions. Once the return is received and approved, we’ll procure the exchange item from our suppliers.

Restocking fees
A 20% to 35% restocking fee applies to non-defective exchanges to cover procurement and handling costs. This fee is deducted from the original purchase value before processing the exchange.

Shipping Costs
You are responsible for return shipping costs. If the exchange item’s value is less than the original, the difference is non-refundable. We cover outbound shipping for the replacement if the original item was defective or incorrect; otherwise, you cover it.

Limitations: Exchanges depend on supplier stock. If an item is unavailable, we may offer a refund or store credit instead, at our discretion.

4. Damaged or Defective Items

Reporting 
Notify us within 7 days of delivery at support@piksostore.com with photos of the issue and your order number.

Resolution 
We’ll work with the supplier to provide a replacement or refund for verified defects/damage, at our discretion.

5. Non-Deliverable Orders

If an order returns to the supplier due to an incorrect address or refusal, we’ll refund the purchase price (minus shipping fees) or reship upon payment of new shipping costs.

6. Contact Us

Questions? Email support@piksostore.com.